CourseSales.com uses support tickets to keep track of requests from customers. These are managed within the software and updated by customers or support staff. The following outlines how these are used. No emails are sent to “Authorised By” person. Emails are sent when using Apply button AND Save button. When logged in as a customer you should see these support ticket statuses: Status Email sent to: Draft support@coursesales.
Continue ReadingBuilt-in Help Throughout CourseSales.com there are help files, click on the green button with a ‘?’ on the right side of the blue status bar just below the ribbon. This gives you context sensitive help files to provide guidance on how to use CourseSales.com. We also have mouse-over information tips on the fields, a list of ‘how-to documents’ and many YouTube videos that demonstrate the use of CourseSales.com. If you find that an aspect of CourseSales.
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